Kushagra (Kush) Mallick Open to Deployment Strategist and founding operator roles

I build AI agents for messy operations, then take them to the people who run them.

Founder of SelfServe, an AI guest-experience platform for independent hotels (01/2025 to 09/2026). I owned product, sales and systems architecture, and built our voice agent and a computer-use agent that operates hotel software with no API. Finished BU Questrom (Finance) a year early while running SelfServe: 3.9 GPA, Summa Cum Laude.

Email me LinkedIn
Portrait of Kushagra (Kush) Mallick
  • 12hotel commitments: contracts, LOIs and pilots
  • 1hotel live on the platform
  • $118kraised, as founder and CEO
  • ~230lines to connect a new hotel system, instead of an integration
SelfServe in 23 seconds.The guest experience we sold: voice, messaging and the app, acting on the hotel's own systems. The voice agent was demoed to prospects, never deployed to guests.

Selected work

Built by directing AI coding agents, mainly Claude Code, then testing what they produce against the real workflow.

Computer-use agent for hotel software

SelfServe05/2026 to 09/2026

$60/yrper property, versus $5,000 to $10,000 per vendor integration

Pulled reservations out of hotel software that has no API: 50 records and 0 warnings on a live Apaleo test account, then a live inn's arrivals exported from ResNexus.

Problem
Small hotels run property-management systems with no usable API. Each vendor integration cost $5,000 to $10,000 and took months.
Built
An agent that logs in and works the interface the way a person would. One generic engine plus a short "recipe" per system, so a new PMS takes about two weeks instead of months.
  1. Hotel PMS web app
  2. Agent: engine + recipe
  3. Reservations to CSV

Python · Playwright · Anthropic SDK · Claude Code

Taking SelfServe to market

Founder and CEO01/2025 to 09/2026

12hotel commitments across signed contracts, letters of intent and pilots

Sold the platform founder-led to independent hotels. South Shire Inn, a 9-room boutique inn, went live. Raised $118k; pre-seed at a $1.8M post-money valuation.

Owned
Pricing and packaging, including the $500/month full package and its unit economics. The operating model, fundraising financials, pitch deck and investor updates. A team of 6+ including contractors and interns.
Backing
Backed by Epipelagic Ventures. Startup Foundry, Elev X! Ignite (Batch 16), ElevenLabs grant. Semi-finalist, NextWave Seed Investment Challenge at HITEC 2025.
Seen
A SelfServe ad ran on a Times Square billboard with Brex in 11/2025.

Excel · HubSpot · Salesforce · Zapier and n8n for lead routing and follow-up

Voice and text concierge demo

SelfServe05/2026 to 09/2026

22hotel tools shared by one agent across voice, SMS and web chat

Verified end to end on a live test call in 06/2026: caller recognized, order placed, charge and request written to the database. Built for prospect demos, never deployed to guests.

Built
An ElevenLabs voice agent on a Twilio number that identifies callers by caller ID and handles room service, charges, requests, wake-up calls and property info. A companion skill turns a prospect's website into a branded demo of their own hotel.
  1. Guest calls or texts
  2. Concierge agent
  3. 22 hotel tools
  4. Hotel database

ElevenLabs Agents · Twilio · TypeScript · Express · PostgreSQL · Render · Claude Code · Open source on GitHub · Explore the operator dashboard (demo hotel)

Callsheet

ProjectPower-dialer CRM

8 days70 commits, 09/04 to 09/11/2026

A dialer and CRM built for SelfServe's cold-calling of small inns, then used for its real outbound calls to hotels.

Built
In-browser calling with recordings and transcripts, scripts with drop-off tracing, pipeline stages, tasks and outcome-triggered playbooks. Claude connects through a 42-tool MCP connector to write end-of-day summaries and review calls, acting only as the signed-in user.
  1. Lead list
  2. Browser dialer
  3. Recordings and transcripts
  4. Claude via MCP

React · TypeScript · Supabase · Twilio Voice SDK · MCP · Claude Code · Open source on GitHub

JobHunt

ProjectAI job-search system

~60tools on its own MCP server, backed by 180 tests

Runs my own search, with hard limits enforced by the server, not the prompt: it never submits an application, never sends a message, and never claims anything outside an evidence bank of verified facts. This page was checked against it.

Built
A weighted role-scoring model, a status pipeline and dashboard, four scheduled Claude runs and four custom skills, on Cloudflare Workers.

Claude · MCP · Cloudflare Workers · Open source on GitHub

Also built

PriMed, an iOS strength and nutrition app whose Claude coach reads Apple Health and training data and writes plans back through a 25-tool MCP connector. Used by me and a few friends and family.

PriMed in 50 seconds.Readiness, training, nutrition and the Claude coach, on my own data.

DealScout, a deal-sourcing and underwriting pipeline for New England and Miami multi-family real estate, with DCF, cap-rate benchmarking and automated deal scoring.

Press and talks

How I work

Spec first, then agents, then testing against the real system.

Across JobHunt, Callsheet and PriMed I have built three MCP servers that give Claude 126 tools to work with. I write the spec, direct AI coding agents to build it, and review and test what they produce. The hard part is rarely the first demo. It is getting an agent to run reliably every time and recover from popups, timeouts, logouts and bad states without a person stepping in.

Claude and Claude Code, MCP, Anthropic SDK, ElevenLabs Agents, Playwright, Supabase, Twilio, Zapier, n8n, HubSpot, Salesforce, Excel and financial modeling. Python at a working level, AI-assisted.

Background

  • 01/2025 to 09/2026Founder and CEO, SelfServe · Cambridge, MA
  • 05/2024 to 05/2025VP of Startup Incubator, BU Venture Capital Group · ran the incubator and wrote a 10-week sourcing analyst curriculum
  • 09/2023 to 09/2024Finance and Accounting Intern, Boston Medical Center · financial models and revenue analysis for the Director of Finance
  • 09/2023 to 06/2026Boston University, Questrom School of Business · BS Business Administration, Finance. Graduated a year early, 3.9 GPA, Summa Cum Laude
  • LanguagesEnglish, Hindi, Spanish (Massachusetts Seal of Biliteracy)

Let's talk.

[email protected]

Open to Deployment Strategist and founding operator roles at AI startups. LinkedIn · GitHub